Terms and Conditions
Reservations
Any reservation is final if and only if the reservation has been confirmed by DVRO and the deposit has been collected by DVRO. With an online reservation request by the guest, he or she automatically agrees to the articles of deposits and payments as described here under. With an online reservation request by the guest, he or she automatically agrees to the Cancellation Policy as described here under.
The DVRO online reservation system will automatically return a Notice Of Reservation Request to the guest through the online booking engine used to submit their reservation. This Notice Of Reservation Request is only a notification of receipt of the request and is not to be regarded in any way as a confirmation of acceptance of the Reservation Request. A confirmation will be sent separately to the same e-mail address as provided by the guest within 24/48 hours of the request. This confirmation will be the receipt of payment, confirming acceptance of the reservation by Discount Vacation Rentals Online.
It is the guests’ obligation to verify the accuracy of this confirmation and all information presented on the confirmation. DVRO must be notified of all discrepancies within 48 hours of receipt of the final confirmation.
Deposits and Payments
DVRO accepts the following Credit Cards: Visa, MasterCard, American Express and Discover.
By making an online reservation request, the guest instructs DVRO to charge the Credit Card, as provided by the guest during the reservation procedures, for the reservation deposit. Also, the guest acknowledges, approves and instructs DVRO to charge the provided Credit Card for the remaining balance of the reservation amount upon the Due Date.
The reservation deposit of $200 or 20% of the total net rent, whichever is higher, is required for every reservation in order for DVRO to accept the reservation request. The deposit is part of the total amount of the entire reservation and will leave a remaining balance which is due 30 days prior to your arrival date. For any reservation made within 30 days of arrival the full amount of the reservation will be automatically collected upon receipt of the reservation request.
The deposit is non-refundable. See Cancellation Policy for details.
Cancellation Policy
The reservation deposit is required with each reservation request made by the guest. The reservation deposit is not refundable.
The remaining balance is due 30 days prior to arrival date. The balance is non-refundable within 30 days prior to arrival date.
Cancellation:
DVRO requires any cancellation to be submitted in writing via e-mail to reservations@discountvacationrentalsonline.com with receipt request.
Cancellation Policy will apply to all reservations made with DVRO.
The day of receipt of the cancellation request will apply as effective date for the cancellation policy to take effect.
Cancellation 31 days or more before arrival: no cancellation fees apply; the deposit will be withheld non-refundable.
Cancellation 30 days or less to date of arrival: no cancellation fees apply; total booking amount in full will be withheld non-refundable.
Change of dates is not considered a cancellation when requested 30 days or more prior to arrival. Change of dates is subject to availability. A request for date change may only be accepted when done in writing to reservations@discountvacationrentalsonline.com and will only take effect when confirmed to the guest by DVRO.
The guest may also request via email to shorten the length of their stay and/or downgrade in the size of their home if requested 31 days or more prior to their arrival. DVRO will automatically update the charges on the guest file in order to update the final payment amount. If the request is sent within 30 days of arrival, the final payment will remain the same regardless of changes. Changes requested will only take effect when confirmed to the guest by DVRO.
Pricing
All pricing as displayed by property are net rates per night and subtotal for the stay.
By selecting a property the Cost Ticker in step 2 will provide the guest with the total amount for the stay, including taxes and fees if applicable.
With every booking option the Cost Ticker will rectify and display the cost of the stay including taxes, fees and chosen options.
No other costs will apply unless specifically requested by the guest after the reservation request.
Normal utility consumption by the guest is included in the rental.
Options/Choices
Options and/or choices in the reservation procedure are understood and considered as preference request(s) from the guest to DVRO. DVRO will try to match these preference requests as much as possible. However, it is agreed by the guest within the reservation request that DVRO can never guarantee all of the preferences will be available. In the case in which one or more preferences or options would not be available with the vacation rental the guest will not be subject to compensation or claim for compensation. The chosen preferences that are not available will be taken out of the reservation and the total amount for these preferences (if already paid for) will be reimbursed to the guest Credit Card.
Pictures/Presentation/amenities
No two rental units are the same. All units are different and it is understood by the guest that all pictures and presentations of a property and/or development are examples or samples/compilations of how a vacation rental may look. Although all pictures are taken from actual vacation rentals there is no guarantee that any of the pictures will reflect the actual property of the designated vacation rental for the guest.
The amenities listed under a property are the basic minimum requirements DVRO has acquired and contracted with its management companies.
Damages, Liabilities, Insurances
DVRO realizes that accidents do happen and would like its tenants to report any accidents or breakages to the management company involved. With the reservation request a fee will automatically be added into the guest total rental amount. This fee, known as the ADW or Accidental Damage Waiver, will cover accidental damages which occurred during the guests’ stay for up to $1,000. It is understood by all parties that excessive damage is considered malicious. Malicious damage and theft will be reported to authorities without exception. The guest will be held responsible for any additional expenses resulting from malicious damages and/or theft, and will be subject to the terms and conditions of the management company involved.
Separate terms and conditions will apply to your reservation. You agree to abide by the terms and conditions imposed by any rental home supplier or management company, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
DVRO recommends all tenants to take out adequate travel insurance. DVRO cannot be held responsible in any way or form for any accidents, illness, theft or damages that may occur to the guest and its party. It is the guests’ responsibility to protect the property and its contents against damages, theft or loss. Guests are required to abide by state laws and local rulings or ordinances and to occupy the property in a quiet and dignified manner. All vacation rentals are non smoking facilities and smoking is restricted to the outside areas.
Pets are welcome in a number of vacation rentals and a guest is to inquire pet friendly home availability with the reservation request. Guests that are found with a pet in a vacation rental without permission will be removed from the property immediately without recourse of reimbursement or refund. The Pet Deposit Fee of $250 will be charged to the credit card on file for your reservation in order to cover additional cleaning costs.
All vacation rentals are licensed and insured. All vacation rentals are supervised and regulated by the Hotel Motel Registration law and Fire Department guidelines and restrictions.
Service Level
DVRO will provide the maximum level of customer service to its guests at all times and can assure that a reasonable effort will be made to resolve any issue that may arise during your vacation stay in a rental property. Please know that all of the individual owners and property management companies we work with will also make their best efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs may be performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pool and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Also, there are no refunds for faulty recording or playback equipment, TV’s, audio equipment, telephone, cable reception, computer equipment or Internet access.
Cancellation Insurance, Hurricane protection
DVRO offers cancellation insurance upon request. The cancellation insurance must be taken within 24 hours of the reservation confirmation and will run a one time premium currently at 6.5% of the net rental. The cancellation insurance covers fairly all family related occurrences that may prevent the guest from arriving at the vacation rental property.
Hurricane protection is a free and unique DVRO initiative to release the guest in case of a hurricane coming. If and only if an official Hurricane Warning is issued by the National Hurricane Center for the Central Florida area, DVRO will offer a full refund to the guest for any commence of stay within 7 days immediately after the official Hurricane Warning is issued. The DVRO Hurricane Protection plan must be requested by the guest in writing within that 7 day time frame. If a hurricane hits the region while guests are staying in the vacation rental, it is considered an Act of God. DVRO cannot be held responsible for this occurrence.
DVRO has instructed all its management companies to deal directly, promptly and immediately with any concerns or complaints our guests may have. The management company has full power to negotiate directly with the guest in order to resolve any issue or concern on the spot.
The guest is required to register any complaint with the management company involved and demand proof of the claim.
DVRO will not accept any unregistered complaints made after the stay.